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Shipping & Returns




Terms & Conditions The Natural Skin Care







Dispatch Time - usually 1-2 working days   

Shipping Region - UK  

We expect delivery to take 2-3 days  

 We have to allow a little extra time for deliveries to take place, before we can assume an item has been 

'Lost In Post' so we would ask that you always please allow 14 calendar days before contacting us.  

If your order has failed to arrive after this time, please contact us [] and 

we will investigate further and arrange for a replacement to be sent.



Delivery Costs 



  Orders over £40 - Free 

  Orders under £40 - 2nd Class - £2.80  

  Carrier - Royal Mail, Hermes



Damaged item 



We are sorry your order has been damaged, please accept our apologies for any inconvenience this may have caused. 

Please note if your order has been received damaged we request that you report this upon arrival of your order.  

We can then assess the damage and arrange a suitable solution for you.




In General



The Natural Skin Care(“”) owns and operate this Website. This 

document governs your relationship with [] (“Website”). Access to and 

use of this Website and the products and services available through this Website (collectively, 

the "Services") are subject to the following terms, conditions and notices (the "Terms of 

Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be

updated by us from time to time. You should check this page regularly to take notice of any 

changes we may have made to the Terms of Service. 


Access to this Website is permitted on a temporary basis, and we reserve the right to 

withdraw or amend the Services without notice. We will not be liable if for any reason this 

Website is unavailable at any time or for any period. From time to time, we may restrict 

access to some parts or all of this Website. 

This Website may contain links to other websites (the "Linked Sites"), which are not operated 

by []. [] has no control over the Linked Sites and 

accepts no responsibility for them or for any loss or damage that may arise from your use of 

them. Your use of the Linked Sites will be subject to the terms of use and service contained 

within each such site.






You must not misuse this Website. You will not: commit or encourage a criminal offense; 

transmit or distribute a virus, trojan, worm, logic bomb or any other material which is

malicious, technologically harmful, in breach of confidence or in any way offensive or 

obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; 

infringe upon the rights of any other person's proprietary rights; send any unsolicited 

advertising or promotional material, commonly referred to as "spam"; or attempt to affect the 

performance or functionality of any computer facilities of or accessed through this Website. 

Breaching this provision would constitute a criminal offense and [.] will 

report any such breach to the relevant law enforcement authorities and disclose your identity 

to them. 

We will not be liable for any loss or damage caused by a distributed denial-of-service 

attack,viruses or other technologically harmful material that may infect your computer equipment, 

computer programs, data or other proprietary material due to your use of this Website or to 

your downloading of any material posted on it, or on any website linked to it.




Intellectual Property, Software and Content




The intellectual property rights in all software and content (including photographic images) 

made available to you on or through this Website remains the property of [] 

or its licensors and are protected by copyright laws and treaties around the world. All 

such rights are reserved by [] and its licensors. You may store, print 

and display the content supplied solely for your own personal use. You are not permitted to 

publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or 

copies of the content supplied to you or which appears on this Website nor may you use any 

such content in connection with any business or commercial enterprise.




Terms of Sale



By placing an order you are offering to purchase a product on and subject to the following 

terms and conditions. All orders are subject to availability and confirmation of the order price. 

Dispatch times may vary according to availability and subject to any delays resulting from 

postal delays or force majeure for which we will not be responsible. 

In order to contract with [] you must be over 18 years of age and 

possess a valid credit or debit card issued by a bank acceptable to us. [] 

retains the right to refuse any request made by you. If your order is accepted we will 

inform you by email and we will confirm the identity of the party which you have contracted 

with. This will usually be [] or may in some cases be a third party. 

Where a contract is made with a third party [] is not acting as either 

agent or principal and the contract is made between yourself and that third party and will be 

subject to the terms of sale which they supply you. When placing an order you undertake that 

all details you provide to us are true and accurate, that you are an authorized user of the 

credit or debit card used to place your order and that there are sufficient funds to cover the 

cost of the goods. The cost of foreign products and services may fluctuate. All prices 

advertised are subject to such changes.



(a) Our Contract



When you place an order, you will receive an acknowledgement email 

confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of 

your order. A contract between us will not be formed until we send you confirmation by email 

that the goods which you ordered have been dispatched to you. Only those goods listed in the

confirmation email sent at the time of dispatch will be included in the contract formed.



(b) Pricing and Availability



Whilst we try and ensure that all details, descriptions and prices which appear on this Website 

are accurate, errors may occur. If we discover an error in the price of any goods which you 

have ordered we will inform you of this as soon as possible and give you the option of 

reconfirming your order at the correct price or cancelling it. If we are unable to contact you we 

will treat the order as cancelled. If you cancel and you have already paid for the goods, you 

will receive a full refund. 

Delivery costs will be charged in addition; such additional charges are clearly displayed where 

applicable and included in the 'Total Cost'.



(c) Payment



Upon receiving your order we carry out a standard authorization check on your payment card 

to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon 

authorisation being received. The monies received upon the debiting of your card shall be 

treated as a deposit against the value of the goods you wish to purchase. Once the goods 

have been dispatched and you have been sent a confirmation email the monies paid as a 

deposit shall be used as consideration for the value of goods you have purchased as listed in 

the confirmation email.



Disclaimer of Liability



The material displayed on this Website is provided without any guarantees, conditions or 

warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent 

permitted by law [] and its suppliers, content providers and advertisers 

hereby expressly exclude all conditions, warranties and other terms which might otherwise be 

implied by statute, common law or the law of equity and shall not be liable for any damages 

whatsoever, including but without limitation to any direct, indirect, special, consequential, 

punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, 

damage to goodwill or reputation, or the cost of procurement of substitute goods and services, 

arising out of or related to the use, inability to use, performance or failures of this Website or 

the Linked Sites and any materials posted thereon, irrespective of whether such damages 

were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or 

otherwise. This does not affect []'s liability for death or personal injury 

arising from its negligence, fraudulent misrepresentation, misrepresentation as to a 

fundamental matter or any other liability which cannot be excluded or limited under applicable 




Linking to this Website



You may link to our home page, provided you do so in a way that is fair and legal and does 

not damage our reputation or take advantage of it, but you must not establish a link in such a 

way as to suggest any form of association, approval or endorsement on our part where none 

exists. You must not establish a link from any website that is not owned by you. This Website 

must not be framed on any other site, nor may you create a link to any part of this Website 

other than the home page. We reserve the right to withdraw linking permission without notice. 

Disclaimer as to ownership of trade marks, images of personalities and third party copyright 

Except where expressly stated to the contrary all persons (including their names and images), 

third party trade marks and content, services and/or locations featured on this Website are in 

no way associated, linked or affiliated with [] and you should not rely 

on the existence of such a connection or affiliation. Any trade marks/names featured on this 

Website are owned by the respective trade mark owners. Where a trade mark or brand name 

is referred to it is used solely to describe or identify the products and services and is in no way 

an assertion that such products or services are endorsed by or connected to [].






You agree to indemnify, defend and hold harmless [], its directors, 

officers, employees, consultants, agents, and affiliates, from any and all third party claims, 

liability, damages and/or costs (including, but not limited to, legal fees) arising from your use 

this Website or your breach of the Terms of Service.






[] shall have the right in its absolute discretion at any time and without 

notice to amend, remove or vary the Services and/or any page of this Website.






If any part of the Terms of Service is unenforceable (including any provision in which we 

exclude our liability to you) the enforceability of any other part of the Terms of Service will not 

be affected all other clauses remaining in full force and effect. So far as possible where any 

clause/subclause or part of a clause/subclause  can be severed to render the remaining part 

valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall 

be rectified and interpreted in such a way that closely resembles the original meaning of the 

clause /subclause as is permitted by law.






We operate a complaints handling procedure which we will use to try to resolve disputes 

when they first arise, please let us know if you have any complaints or comments. 






If you breach these conditions and we take no action, we will still be entitled to use our rights 

and remedies in any other situation where you breach these conditions.



Entire Agreement



The above Terms of Service constitute the entire agreement of the parties and supersede any 

and all preceding and contemporaneous agreements between you and []. 

Any waiver of any provision of the Terms of Service will be effective only if in writing 

and signed by a Director of []


The Natural Skincare is family owned. We are currently on holiday until 1st August. All orders will be sent on 1st August. We apologise for the inconvienience caused.